Venue Information

16 Crawford Circle - Portsmouth, VA 23704
757-393-8181
info@pavilionconcerts.com

Accessible Seating

We welcome persons with disabilities and provide accessible seating areas, parking, and restrooms.

For personal assistance or more detailed information regarding any special needs please contact us at 757-393-8181.

See below for information on amplification and sign language interpreters.

Amplification

FM Loop amplification headsets are available for the hearing impaired for most performances at no charge. Please call 757-393-8181 at least one week in advance.

ATMs

There are ATMs on-site for use by our guests.

Audio and Video Recorders

Most artists who perform at the Union Bank & Trust Pavilion have strict rules prohibiting cameras or recording devices of any kind in the Pavilion. Please check the individual event listing for any exceptions and additional information on audio taping.

Backpack/Bag Policy

Backpacks and Bags are allowed.
Please use a bag that will fit under designated seat and no framed packs.
Please note that an artist may prohibit entry of any backpacks/bags.

Beverages

The Union Bank & Trust Pavilion offers a wide variety of both non-alcoholic and alcoholic beverages. However, if you wish to bring your own bottled water, you may do so in a factory-sealed plastic container no more than 24 oz.

Blankets

Blankets are permitted at all Union Bank & Trust Pavilion shows. Please note that all items being brought in are subject to search.

Boat Slip Rentals

For information on boat slip rentals, please contact Ocean Marine Yacht Center at 757-321-7432.


Box Office Information

The Union Bank & Trust Pavilion box office is open Monday-Friday from 10 AM - 6 PM. On show days (including weekend shows), the box office is open from 10 AM through show time. For offseason hours, call 757-393-8181.

Cameras

NO detachable lens cameras, NO video camcorders, NO audio recording

Camping

Click here for a list of campsites in the Tidewater/Hampton Roads area.

Concessions

We have a wide variety of concessions available for purchase at all shows.

Employment Opportunities

There are part time and seasonal employment positions available as Ushers, Ticket Takers, Parking, Security, and Stage Hands. For information please contact jobs@eventstaffinginc.com or call 757-640-8900.

First-Aid

A team of Emergency Medical Technicians and Paramedics are on-site at every event to handle any medical needs.

Guest Services

So that we can best serve our guests' needs the Union Bank & Trust Pavilion has a Guest Services station on the East Concourse to your right as you enter the venue.

Lawn Chairs

Guests are allowed to bring their own chair as long as the seat sits 8 inches or less from the ground. See example below:

chair large

Lost and Found

Lost and Found items may be turned in or retrieved from Guest Services on event days.
To check on a lost item please contact us at 757-393-8181.

Sign Language Interpretation

Sign language interpretation can be arranged by calling 757-393-8181. A minimum of three weeks advance notice is required.

Smoking

Smoking is allowed in the plazas outside of the seating areas. We ask that there be NO Smoking in the reserved seating area.

Umbrellas

Umbrellas are permitted in the Union Bank & Trust Pavilion for most shows (please use a small umbrella without any sharp points). Please call 393-8181 on the day of the show to confirm that they are permitted for that day.

Weather

All events at the Union Bank & Trust Pavilion are rain or shine. Please note all tickets purchased are non-refundable and non-exchangeable.

What Not to Bring

Alcoholic beverages or illegal drugs.
Glass bottles or aluminum/steel cans.
Laser pointers.
Non factory-sealed beverage containers (including thermoses).
Pets (except for service animals).
Recorders (audio/camera/video restricted by show)

Will Call

Will Call tickets will be available for pick up 2 hours prior to the performance start time.
Picture Identification is required for pick up of any tickets/passes/credentials.